Welcome to Prime Frozen Foods . These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

1. About Us

Prime Frozen Foods is an e-commerce platform owned and operated by Prime Frozen Foods Limited, a company registered in the United Kingdom. We specialize in providing high-quality, healthy frozen food products to our customers.

2. Use of the Website

You do not need to create an account to browse or purchase from our website. However, by using our site, you agree not to:

• Post or share spam, illegal content, or engage in harassment

• Violate any applicable laws or regulations

• Attempt to compromise the functionality or security of the website

3. Age Restrictions

Our website is accessible to users of all ages. However, purchases should be made by adults or under adult supervision.

4. Orders and Payment

• All products must be paid for in advance through direct bank transfer

• A minimum order value of £25 is required

• Orders are processed upon receipt of payment

5. Refund and Exchange Policy

Due to the nature of our products, we do not offer refunds or returns. However, if you receive a product that is not properly packed or appears spoiled, and you provide valid proof, we may offer a product exchange at our discretion.

6. User-Generated Content

Users may post comments on our website. All content is subject to moderation and may be removed if it violates our usage rules, including spam, offensive language, or misinformation.

7. Termination of Use

We reserve the right to terminate or restrict access to any user who violates these Terms, especially in cases involving spam, illegal activity, or harassment.

8. Limitation of Liability

Prime Frozen Foods is not liable for any indirect, incidental, or consequential damages, including data loss or website downtime. All products are provided “as is” without warranties of any kind.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom.

10. Dispute Resolution

In the event of a dispute, we encourage resolution through mutual discussion. If legal action is necessary, the matter will be addressed under UK law in an appropriate jurisdiction.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date.